Having trouble with The Secret Place? Browse the common questions below, or reach out directly and we'll get back to you as soon as we can.
For any issue not covered below, email us directly at The.Secret.Place.Meditation.App@gmail.com. We aim to respond within 1–2 business days.
All purchases are handled by Apple. For refunds or billing questions, please contact Apple Support directly.
First, check that your device is not on silent mode (flip the mute switch on the side of your iPhone). The Secret Place uses Apple's audio playback system, which respects your device's volume settings. If audio still won't play:
Some newer meditations are streamed from the cloud rather than stored in the app. Make sure you have an active internet connection when playing these. Once a track has been played once, it is cached on your device and will play without internet going forward.
Daily insights in the Learn tab require an internet connection to generate. If you see an error, try tapping "Try Again." If the problem persists, check your connection and try again later. Each category generates a new insight once per day — up to 3 manual refreshes are allowed daily.
Journal entries are stored locally on your device. They are not backed up to iCloud or any server. If you deleted and reinstalled the app, your entries cannot be recovered. We recommend keeping important reflections in a separate notes app as well.
Go to Settings → Reminders → Set Daily Reminder. Choose your preferred time and tap "Save Reminder." You may need to allow notification permissions when prompted. To change the time, simply go back to the same setting and choose a new time.
Go to Settings → Health → Log Mindful Minutes and turn on the toggle. You'll be prompted to grant HealthKit permission the first time. Once enabled, completed meditation sessions are automatically saved to the Health app as Mindful Minutes.
Currently, to stop receiving reminders you can go to your iPhone's Settings → Notifications → The Secret Place and turn off notifications for the app.
Yes — new meditations are added regularly by Cassia, the meditation writer and musician behind the app's content. They appear automatically in the app without requiring an update. Check back often, especially in the Sleep, Affirmations, and Mental Training categories as those continue to grow.
Email us at The.Secret.Place.Meditation.App@gmail.com with a description of the issue and your device model and iOS version. We'll do our best to help quickly.